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FAQ:

Why hasn't my order shipped yet?

• As you can see from the item descriptions on our website, most of our items normally take us about 1-2 weeks to manufacture each order we receive before they get shipped. Once we have your order packed for shipment, you should receive an automatic email update with your tracking info.

Why didn't I receive an email confirmation for my order?

• Normally, Shopify will automatically send out an email confirmation to the email address you provided at checkout. If you'd like us to resend that confirmation email, or update your current email address, please provide us with your preferred email address.

Why was I charged when my payment was declined?

• When checking out on our website, please make sure all of your billing and shipping information is 100% accurate. If its not and your payment gets declined, you may notice a pending charge for your attempted order. Shopify automatically does this at checkout, but the pending charge should be released back to you within 24 hours.

Where can I find your product sizing info?

• If you check the product description of the pieces you're interested in purchasing, you'll notice a sizing chart for each piece. Please make sure you check the charts for each piece you want to purchase, because they could be different depending on how we manufacture that product.

Why did my purchase get refunded?

• The only time we send a refund is when our system flags an order as "High Risk for Fraudulence." This usually happens with any suspicious activity related to your purchase method. In order to prevent this, make sure all of your billing and shipping information is 100% accurate. If anything is incorrect, our system will automatically refund your order.

We've got your back! If you didn't find the answers you were looking for in our FAQ Section, you can contact us with the information below. 

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We're here to help with any questions or concerns - if you're contacting us about an order, please have your order number ready.

Email us: Quoted.distribution@gmail.com